As one of the largest delivery companies for B2B and B2C orders, Yodel serves many of the UK and Ireland’s leading retailers.
Combining internal and external data sources including geolocation, weather, time, traffic patterns, parcel data, and customer data. Teradata integrates that data for Yodel, making it available to all business users to find answers they need.
Managing a fleet of over 7,400 delivery vehicles and more than 5,500 driver tours is no easy feat. Weather, detours, traffic patterns, roadside accidents, road conditions, driver habits, vehicle maintenance, and navigator errors can negatively impact the on-time delivery of parcels. Multiply this by 500,000 parcel deliveries per day, 1M on peak days, you have a complex challenge of maintaining superior delivery service. Service delivery that can affect customer satisfaction and loyalty.