Question 1

What is Teradata Vantage on Azure (DIY)?

Accepted Answer

Teradata Vantage on Azure (DIY) combines powerful Vantage software with the agility and flexibility of Microsoft Azure infrastructure. Benefits include self-service, under-an-hour provisioning, and the ability to pay as you go — plus the ability to extend an on-premises analytic ecosystem into the Azure environment. Additional advantages:

Rapid and easy procurement — quick proofs of concept for analytic exploration
Hourly or Annual subscriptions — choose the appropriate option to optimize spend
Software consistency with on-premises — leverage existing Teradata investments

By incorporating Azure for deploying a Vantage environment, Teradata makes it easier for companies to become data-driven with best-in-class analytics.

Question 2

What products are offered with Vantage on Azure (DIY)?

Accepted Answer

The following Teradata products are being offered with Vantage on Azure (DIY):

Teradata Vantage — The platform for Pervasive Data Intelligence
Teradata Data Mover — Data movement between or within deployments
Teradata Data Stream Controller — Back up Vantage to Azure Blob
Teradata Ecosystem Manager — Multi-Teradata system monitoring
Teradata QueryGrid — Connects queries to other data repositories
Teradata Query Service — RESTful interface to Teradata Vantage
Teradata Server Management — Teradata system server management
Teradata Studio — GUI for administration and query development
Teradata Tools and Utilities — GUIs for integrating Teradata into your enterprise systems
Teradata Viewpoint — Portal for managing Teradata systems

Question 3

For whom is Vantage on Azure (DIY) intended?

Accepted Answer

Vantage on Azure (DIY) is intended for the same accounts that Teradata serves across all other deployment options. Existing customers of Teradata on-premises products will find it just as capable as new-to-Teradata customers. The ability to self-provision, launch quickly, pay-as-you-go, and integrate with a wide variety of complementary software tools are all key benefits.

Question 4

What are the expected use cases of Vantage on Azure (DIY)?

Accepted Answer

Vantage on Azure (DIY) is the same software that customers use in other deployment options, so all the same use cases are supported. For example:

Try the latest version of Vantage software to explore new features — with no commitment
Do Test and Development in an agile environment separate from on-premises resources
Conduct Proofs of Concept (POCs) to examine new hypotheses or validate software integration
Perform analytics on cloud-based data repositories, including data stored in Blob storage, HDInsight, and Hadoop

Question 5

How does Vantage on Azure (DIY) compare to other Teradata products?

Accepted Answer

One of the key tenets and differentiators of the Teradata strategy is offering consistent software regardless of deployment choice. Vantage on Azure (DIY) offers the same Advanced SQL Engine capabilities as available in all other options. Currently the Machine Learning and Graph Engines are not part of the do-it-yourself offerings.

Question 6

How do I do a proof of concept (POC)?

Accepted Answer

The Teradata Services team is available to assist in determining the right architecture, configurations, and parameters to address the requirements of specific use cases – and encourages prospective users to reach out to their Teradata account team. For new-to-Teradata customers, there are a variety of options available to assist in the evaluating and selection process; please contact Teradata for more information. If performing a POC independently, please register for a Teradata site ID via the support registration form on this page to receive support.

Question 7

May I directly query data in Blob storage or ADLS Gen2?

Accepted Answer

Yes. Users may directly query data in Azure Blob or Azure Data Lake Storage (ADLS) Gen2 by using Teradata QueryGrid Manager and the optional (paid) Teradata-to-Hive QueryGrid Connector, which interfaces with Hive running on either Hortonworks (HDP) or Cloudera (CDH) on Azure Virtual Machines.

Native Object Store will also soon be available for joining with and querying data in Azure Blob, ADLS Gen2 and other cloud object stores. Stay tuned for more information.

Question 8

Can Vantage on Azure (DIY) be used as disaster recovery solutions?

Accepted Answer

Yes, customers may use their Vantage on Azure (DIY) virtual machine(s) as primary or secondary environments in conjunction with other Teradata environments. These environments can be configured for disaster recovery by users or contract with Teradata Services for assistance. Customers may also be interested in Teradata’s cold DR solution for on-premises infrastructure known as Disaster Recovery as a Service (DRaaS). Contact your Teradata Account Team for more information.

Question 9

Can I transfer data back-and-forth between this and other Teradata systems?

Accepted Answer

Yes, users can transfer data between on-premises, as-a-service, and do-it-yourself deployment instances of Teradata. Please take note of any Azure-related data transfer fees associated with this activity.

Question 10

How secure is Vantage on Azure (DIY)?

Accepted Answer

Vantage on Azure (DIY) offers all the same security options that exist for any Azure VM-hosted offering; it is customers’ responsibility to configure their environments securely. For example, virtual machines are in a Virtual Network (VNet) with an IP range that users specify. Customers decide which VMs are exposed to the Internet and which remain private. Security Groups and networks access control lists (ACLs) allow users to control inbound and outbound network access to and from the VMs. Users can connect their existing IT infrastructure to resources in the Azure subscription using industry-standard encrypted IPsec VPN connections.

Question 11

What compliance levels are in place?

Accepted Answer

The same compliance levels that exist for all Azure-deployed software are in place for Vantage on Azure (DIY). Teradata refers users to Azure for those specifics. Ultimately, users are responsible for ensuring that they meet whatever requirements are applicable to their industry, operating environment, and end-user expectations.

Question 12

Will the same monitoring tool be able to monitor this and other Teradata systems?

Accepted Answer

Yes, Teradata Viewpoint may be used to monitor multiple instances of Teradata regardless of deployment option. Be sure to choose the multi-instance version of Viewpoint rather than a single instance version to take advantage of this capability.

Question 13

What is Azure Marketplace?

Accepted Answer

Azure Marketplace is an online applications and services marketplace that enables independent software vendors (ISVs) such as Teradata to offer their solutions to Azure customers around the world. The Azure Marketplace combines Microsoft Azure partner ecosystems into a single, unified platform to better serve customers and partners, making it easier to search, purchase, and deploy a wide range of applications and services in just a few clicks.

Question 14

What is the difference between "price," "software price," and "total price" in the cost structure for Virtual Machine offers in the Azure Marketplace?

Accepted Answer

"Price" refers to the cost of the Azure Virtual Machine to run the software. "Software price" refers to the cost of Teradata software running on an Azure Virtual Machine. "Total price" refers to the combined total cost of the Azure Virtual Machine and Teradata software running on an Azure Virtual Machine.

Question 15

Can I apply Azure subscription credits or monetary commitment funds on my account towards Azure products and services to run Azure Marketplace offers?

Accepted Answer

Yes. Azure subscription credits or monetary commitment funds on an account can be used toward Azure products and services to run Azure Marketplace offers. For example, use Azure monetary commitment funds toward the "price" component of a Virtual Machine offer in the Azure Marketplace. However, neither Azure subscription credits nor monetary commitment funds can be applied towards Teradata software ("software price") running on an Azure Virtual Machine. Please see the Microsoft Azure FAQ for more details.

Question 16

How do I pay for Azure Marketplace subscriptions?

Accepted Answer

Azure Marketplace subscriptions will inherit the same payment method as a user’s Azure subscription and will be billed separately from Azure usage. Please see the Microsoft Azure FAQ for more details.

Question 17

What is Teradata ecosystem software and why might I want to include it in my database subscription?

Accepted Answer

Teradata ecosystem software is comprehensive with extraordinarily powerful capabilities to Ingest, Access, Manage, and Deploy analytical ecosystems, such as:

Teradata Data Lab
Teradata Data Mover
Teradata QueryGrid (with Connectors)
Teradata Viewpoint (Multiple Systems)

Additional information about this flexible, affordable solution for the Enterprise, Advanced, and Base tiers is available at www.teradata.com/Products/Ecosystem-Management/IntelliSphere.

Question 18

What happens to Vantage on Azure (DIY) subscriptions when Teradata updates its products?

Accepted Answer

When Teradata publishes a new version of its software to which a user is subscribed, the user will be sent a notification email from Azure Marketplace that contains information about the latest version provided by Teradata.

Question 19

What partner software is available?

Accepted Answer

Numerous options exist to provision and deploy alliance partner software in combination with the Teradata solutions on Azure. Many Teradata partners offer software on Azure, making it easy for both Teradata and alliance partner software to be deployed in the same environments. Other options include on-premises partner software connected to Vantage on Azure (DIY), as well as cloud-to-cloud connectivity between partner cloud environments and Vantage on Azure (DIY). When planning to deploy Vantage in conjunction with partner software on Azure, first find the Teradata alliance partner in the Teradata partner directory and check compatibility with Teradata Vantage.

Question 20

Where is Vantage on Azure (DIY) available?

Accepted Answer

Vantage on Azure (DIY) is Generally Available in every commercial Azure Marketplace region except Azure Germany and Azure China.

Question 21

How do I subscribe to and deploy a product from the Azure Marketplace?

Accepted Answer

Azure Marketplace offers are available at https://azuremarketplace.microsoft.com/en-us/marketplace/ or in the Microsoft Azure classic portal. Once logged into the management portal, users can quickly configure, deploy and manage the product like Azure cloud services.

Question 22

Can I choose which Microsoft Azure region(s) my Marketplace purchase will be deployed in?

Accepted Answer

Yes, users have the option of deploying to any Azure data center region that Teradata has enabled. Customers can select data center locations closest to their services to optimize performance and manage budget.

Question 23

Are there automated deployment options via Azure Solution Templates?

Accepted Answer

Yes. Teradata has harnessed Azure Solution Templates and Azure Resource Manager templates to help streamline the provisioning process for bringing up the numerous virtual machines (VMs) involved in a Teradata ecosystem.

Question 24

What is automatic node failure recovery?

Accepted Answer

Vantage on Azure (DIY) includes automatic node failure recovery capabilities. The recovery capability applies to virtual machines instances using attached storage. Node failures may be related to hardware, software, or the operating system. When a node fails, Node Failure Recovery:

Automatically spins up a hot standby node instance
Detaches the attached storage of the failed node
Configures a new instance
Reattaches the attached storage to the new instance
Reinstates the configuration

The replacement node is based off an image recorded when the system is first launched, or an updated image if the proper tools are run after a software upgrade. The replacement node has the same secondary IP, elastic IP, and identifiers as the replaced node. By default, the downed node continues running and can be used for diagnostic purposes.

Question 25

May I backup and restore to/from Blob Storage?

Accepted Answer

Yes. In addition to using attached storage, users may directly backup and restore to and from Blob Storage. Using Teradata Data Stream Controller, this capability applies whether the source is a cloud or on-premises Teradata system and whether the restore target is a cloud or on-premises Teradata system.

The benefit of using low-cost Blob Storage is that customers pay only for what they use and storage scales automatically. It is easy to create and manage jobs in Viewpoint for backup and restore at the database or object level, and incremental backup means that only changed blocks are streamed from the database. Multiple parallel data streams between each Teradata node and Blob Storage minimizes backup and restore windows.

Question 26

Where is documentation for how to launch, provision, and use Vantage on Azure (DIY)?

Accepted Answer

Teradata provides easy-to-follow documentation on how to launch, provision, and use our software with Azure infrastructure on the following pages:

Question 27

What support is included with my Vantage on Azure (DIY) subscription?

Accepted Answer

Teradata Premier Cloud Support, bundled with your paid software subscription, helps you react quickly and effectively to events that put your analytics at risk. Backed by our extensive network of remote service representatives, we provide comprehensive problem resolution when it counts.

Teradata Premier Cloud Support provides:

24x7 Resolution: Around-the-clock incident creation through Teradata Access
Adaptive Response: Hours of coverage and response times by customer-defined severity levels
Support Forum: Access to helpful resources for Vantage on Azure (DIY) and the Teradata Support Knowledge Base
Customized Add-ons: Additional Teradata Services to help you manage your environment may be purchased separately

Registration to a Teradata Access account is required to:

Request support from Teradata regarding an incident
Download software releases
Access educational materials

By default, Premier Cloud Support is provided in English. In order to get local language support, a customer must first have a subscription to one of Teradata's three success tier services. Learn more here.

Note: Every Vantage for Azure (DIY) customer must register their Azure account for a Teradata Access account.

Question 28

How do I register for support?

Accepted Answer

If you’ve not yet registered for Teradata Access for your do-it-yourself subscription, please do so now at this Support Registration page.

Registration for Teradata Premier Cloud Support for do-it-yourself subscriptions on Azure requires a public cloud site ID. If you already have a public cloud site ID and Teradata Access account for Azure, just log in to Teradata Access, or track down your Azure Subscription ID.

Note: If you have a Teradata Access account for a site other than Teradata Vantage on Azure (DIY), you'll need to register your Azure account for Teradata with your existing Teradata Support login (email). After that you can link the accounts together.

Question 29

After I've registered for support, how do I get support?

Accepted Answer

Teradata Access is the service portal for Vantage on Azure (DIY).

Included with the paid Vantage on Azure (DIY) subscription is Teradata Premier Cloud Support, which provides 24x7 incident creation for problem resolutions, coverage and response times by customer-defined severity levels, and entitlement to software updates.

Premier Cloud Support provides users access to Teradata Customer Service’s 24x7 Service Portal to engage in community forums for sharing ideas and discovering solutions, searching knowledge articles for relevant product and service information, downloading software updates, and accessing the Teradata Support Team for problem resolution.

By default, Premier Cloud Support is provided in English. In order to get local language support, a customer must first have a subscription to one of Teradata's three success tier services. Learn more here.

Note: Every Vantage on Azure (DIY) customer must register their Azure account for a Teradata Support account.

Question 30

When is support available?

Accepted Answer

The Teradata Cloud Service Portal is available 7 x 24 x 365 for the submission of incidents, changes, and requests for information.

Business Day: Monday-Friday 9:00 AM EST-8:00 PM EST.

Next Business Day: Example: If a S2 or S3 incident is opened in the Teradata Cloud Service Portal after 8:00 PM EST on Friday, Teradata Staff will respond to this incident on Monday at 9:00 AM EST.

For general Azure Marketplace issues, please contact Microsoft Azure Support directly.

Question 31

What are restricted support requirements?

Accepted Answer

The 24x7 support available via Teradata Premier Cloud Support is provided through a highly trained group of Teradata experts across the globe. If a customer’s site has certain restrictions, Teradata Premier Cloud Support response service level agreements (SLAs) may not be applicable. Examples of support restrictions include policies such as, "Only US citizens on US soil can provide support to us,” or "Remote access to Teradata nodes for troubleshooting is not allowed.”

In these cases where restricted support is required, additional approvals will be required before Teradata can provide the level of support that meets restricted requirements and the support SLAs that such customers are looking for. For more information about restricted support, please email restricted.sites@teradata.com.

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